Privacy Policy

Last updated: 13 March 2026

This Privacy Policy describes how Itemseries ("we", "us", "our") collects, uses, stores and protects your personal data when you use our website https://itemseries.world (the "Site") and our services, including the sale of Digestaviva and related customer support. We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where it applies, and the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Data controller and contact details

Data controller: Itemseries

Address: Circular Quay Station, E2/E3 Alfred St, Sydney NSW 2000, Australia

Email: contact@itemseries.world

Phone: +61 2 9241 3566

For any questions about this Privacy Policy or your personal data, please contact us using the details above.

2. Personal data we collect

We may collect the following categories of personal data:

• Identity and contact data: name, email address, telephone number (if provided), delivery address.
• Transaction data: order details, payment-related information (we do not store full card numbers; payment processing may be handled by third-party providers).
• Technical and usage data: IP address, browser type and version, device type, time zone, pages visited, time spent on the Site, referral source (e.g. when you access our Site via a link from another site).
• Communication data: messages you send to us (e.g. via contact form or email) and our replies.
• Consent and preference data: your choices regarding cookies, marketing and our policies (e.g. agreement to Terms and Privacy Policy at checkout).

We do not knowingly collect special categories of data (e.g. health data) unless you voluntarily provide it in a message; in that case we use it only to respond to your enquiry and in line with this policy.

3. Purposes and legal basis for processing (GDPR)

Where the GDPR applies (e.g. if you are in the European Economic Area), we process your data for the following purposes and legal bases:

• Performance of a contract: to process and fulfil your orders, manage deliveries, handle returns and provide customer support.
• Legitimate interests: to operate and improve our Site, prevent fraud, ensure security, and defend our legal rights, where these interests are not overridden by your rights.
• Legal obligation: to comply with tax, accounting and other laws applicable to our business.
• Consent: where we rely on your consent (e.g. for non-essential cookies or marketing), you may withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.

4. Purposes under Australian Privacy Principles

Under the Australian Privacy Act and APPs, we collect, use and disclose your personal information for:

• Processing orders and providing our products and services.
• Communicating with you about your orders and enquiries.
• Improving our website and services.
• Complying with Australian law and responding to lawful requests.
• Where you have consented, for marketing or other specified purposes.

5. How we collect your data

We collect data:

• Directly from you when you place an order, complete a form, contact us by email or phone, or subscribe to communications.
• Automatically when you use our Site (e.g. through cookies and similar technologies), as described in our Cookie Policy.
• From third parties only where necessary (e.g. payment or delivery providers) and in line with this policy and applicable law.

6. Data retention

We retain your personal data only for as long as necessary for the purposes set out in this policy:

• Order and customer data: typically for the duration of the contractual relationship plus a period required for tax, legal and warranty purposes (e.g. 7 years where required by law).
• Contact form and enquiry data: until your enquiry is resolved and for a reasonable period thereafter (e.g. 2 years) unless we are required to keep it longer.
• Cookie and technical data: as specified in our Cookie Policy (e.g. session data until you close the browser; analytics as stated there).
• Marketing and consent records: until you withdraw consent or object, and for a short period to record your choice.

After the retention period, we securely delete or anonymise your data so it can no longer identify you.

7. Your rights (GDPR)

If you are in the EEA or UK, you have the right to:

• Access: request a copy of your personal data we hold.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your data in certain circumstances (e.g. where it is no longer necessary or you withdraw consent).
• Restriction: request that we limit processing in certain situations.
• Data portability: receive your data in a structured, machine-readable format where the processing is based on consent or contract.
• Object: object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: where we rely on consent, you may withdraw it at any time.
• Lodge a complaint: with a supervisory authority in your country (e.g. in the UK, the ICO).

To exercise these rights, contact us at contact@itemseries.world. We will respond within the time limits required by law (e.g. one month under the GDPR).

8. Your rights (Australia)

Under the Australian Privacy Act you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate, incomplete or out-of-date information.
• Complain to us about a breach of the APPs and to the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.

To request access or correction, contact us using the details in section 1. We will respond within a reasonable time as required by the Privacy Act.

9. Data sharing and international transfers

We may share your data with:

• Service providers: payment processors, delivery and logistics partners, hosting and IT support, email and analytics providers, acting on our instructions and under appropriate contracts.
• Legal and regulatory bodies: when required by law or to protect our rights.

We do not sell your personal data. If we transfer data outside the EEA or Australia, we ensure appropriate safeguards (e.g. standard contractual clauses or adequacy decisions) as required by applicable law.

10. Security measures

We implement technical and organisational measures to protect your data, including:

• Use of HTTPS and encryption for data in transit.
• Secure storage and access controls for data at rest.
• Restriction of access to personal data to authorised personnel only.
• Regular review of our security practices and contracts with processors.

While we strive to protect your data, no method of transmission or storage over the internet is completely secure; we cannot guarantee absolute security.

11. Children

Our Site and services are not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will be revised. We encourage you to review this page periodically. Material changes may be communicated via the Site or by email where appropriate.

13. Contact

For any privacy-related questions or to exercise your rights:

Itemseries
Circular Quay Station, E2/E3 Alfred St, Sydney NSW 2000, Australia
Email: contact@itemseries.world
Phone: +61 2 9241 3566